Privacy Policy

Last updated: 10/2/2026

At FLT LVL ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.flt-lvl.com (the "Site"), purchase our aviation apparel and merchandise, join our affiliate programs, or otherwise interact with us.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Site.

1. Information We Collect

We collect information that identifies, relates to, describes, references, or is reasonably capable of being associated with you ("Personal Information").

A. Information You Provide Directly to Us

  • Contact & Identity Information: Name, billing address, shipping address, email address, and telephone number.

  • Account Credentials: Username and password if you create an account on our Site.

  • Transaction & Payment Data: Details regarding products you purchase (such as aviation apparel, hats, patches, or stickers). Note: Payment card details are processed securely by our third-party payment processors (e.g., Shopify, Stripe, PayPal); we do not store full credit card numbers on our servers.

  • Program & Affiliate Data: If you apply for or participate in programs like the FLT LVL Wingman Program, we collect your social media handles, referral metrics, payout details, and communication history.

  • Communications: Information provided when you contact customer support, request custom design info, or fill out forms on the Site.

B. Information Collected Automatically

  • Device & Usage Information: IP address, browser type, operating system, pages viewed, time spent on pages, and referring URLs collected through cookies and tracking technologies.

  • Location Data: General location derived from your IP address to determine regional shipping or tax requirements.

2. How We Use Your Information

We use the information we collect for various business purposes, including to:

  • Fulfill Orders: Process transactions, manage shipments, send order confirmations, and handle returns or exchanges.

  • Manage Programs: Run and track affiliate initiatives like the Wingman Program, including calculating rewards and processing payouts.

  • Improve the Site: Optimize website performance, design, and user experience (including technical optimizations like site loading and structure).

  • Customer Support: Respond to your inquiries, comments, or support tickets.

  • Marketing & Promotions: Send promotional emails, newsletters, or brand updates (you can opt out at any time via the unsubscribe link in our emails).

  • Legal & Security: Prevent fraudulent transactions, monitor against security threats, and comply with legal obligations.

3. Sharing of Your Information

We do not sell your personal information. We may share your information only in the following limited circumstances:

  • Service Providers: With third-party vendors who assist us with website hosting, payment processing, shipping/fulfillment, email delivery, and marketing analytics.

  • Legal Obligations: When required by law, subpoena, court order, or government regulation, or to protect the rights, property, and safety of FLT LVL, our customers, or others.

  • Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect browsing data, remember your preferences, and analyze site traffic. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you disable cookies, some portions of our Site may not function properly.

5. Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your jurisdiction (such as GDPR in the European Union or CCPA in California), you may have certain rights regarding your personal information:

  • Access & Portability: Request a copy of the personal data we hold about you.

  • Correction: Request correction of inaccurate or incomplete data.

  • Deletion: Request the deletion of your personal data, subject to certain legal exceptions (e.g., active orders or tax recordkeeping).

  • Opt-Out of Marketing: Unsubscribe from promotional communications at any time by clicking the "Unsubscribe" link in our emails.

To exercise any of these rights, please contact us using the information below.

7. Children's Privacy

Our Site is not directed to individuals under the age of 13, and we do not knowingly collect personal information from children. If we learn we have collected personal information from a child under 13 without verification of parental consent, we will delete that information promptly.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or operational, legal, or regulatory requirements. We will post the updated policy on this page and update the "Last Updated" date at the top. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or our privacy practices, please contact us at: