We want you to be satisfied. If something is wrong with your order, we'll exchange or refund your item within 30 days of your purchase date, provided the item and its packaging are in their original, unused condition. Please read the full terms below.
How do I return?
Visit our returns center
Enter your order number and email address to start
Follow the instructions and select the items you want to return
Once your request is approved, you will get a confirmation email with shipping guidelines
Return Window & Condition
Returns and exchanges must be requested within 30 days of your purchase date.
Items must be returned in their original condition — unworn, unwashed, and unused — with all tags and original packaging intact.
Items that arrive back to us used, damaged, or altered may be refused or subject to a reduced refund.
Items That Cannot Be Returned
Free, promotional, or discounted items.
Gift cards.
Free Return Shipping
We provide complimentary return shipping on all eligible returns and exchanges. Your prepaid return label is issued through our return portal when you start a return.
Refunds
Once your return package is delivered back to us, please allow 5-7 business days for your refund to be processed.
Refunds are issued to your original payment method minus restock fee. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.
Original shipping charges are non-refundable, as those charges have already been paid to the shipping carrier.
Exchanges
We offer free exchanges, but only for a different size of the same item. Stock availability is not guaranteed, so please return your item promptly to give us the best chance of fulfilling your requested size. If your size is unavailable, we'll help you arrange a refund instead.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us at support@flt-lvl.com within 7 days of delivery with your order number and a photo. We'll make it right at no cost to you.